At Redfox, we are committed to delivering high-quality digital services. We recognize that circumstances may require the cancellation of an order or a request for a refund. This policy outlines the terms under which cancellations and refunds are handled.
Cancellation by the Client: Clients may cancel a service by providing written notice to our support team at least
30 days before the next billing cycle for recurring services such as website maintenance, SEO, or digital marketing.
– For one-time services (e.g., Bulk SMS, Voice Call, RCS, WhatsApp Business API), cancellation requests must be submitted before
the service is fully rendered. Once the service has been initiated or completed, cancellations are not permitted.
We reserve the right to cancel any service at our discretion, particularly in cases of non-payment, misuse of services, or violation of our terms and conditions. In such instances, no refund will be issued.
Eligibility for Refunds: Refunds are considered only for pre‑paid services that have not yet been rendered.
– For ongoing services (e.g., SEO, digital marketing), a prorated refund may be issued if the service
is canceled before the end of the billing cycle and no work has been started for that period.
No refunds will be provided for services that have already been rendered or for work that has commenced.
– One‑time services such as Bulk SMS, Voice Call, RCS, and WhatsApp Business API are non‑refundable once the service has been initiated or delivered.
To request a refund, clients must submit a written request to our support team within
7 days of the service date or payment. The request should include the reason for the refund and any relevant documentation.
– Refund requests will be reviewed and processed within 14 business days. Approved refunds will be issued to the original payment method.
We strongly encourage clients to contact our support team to resolve any issues before initiating a dispute or chargeback with their payment provider. Filing a chargeback or dispute without first contacting our team is considered a violation of this policy and may result in service termination.
Redfox reserves the right to modify this Cancellation and Refund Policy at any time. Changes become effective immediately upon posting on our website. Clients are advised to review this policy periodically.
For questions or concerns regarding this Cancellation and Refund Policy, please contact our support team at +91 916777 5222 | redfox.rf0804@gmail.com.